Privacy Policy
Last updated: October 2026
1. Introduction
Congenial ("we", "us", or "our") operates the website congenial.sa. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.
2. Information We Collect
We collect information you voluntarily provide through our contact form: your name, email address, phone number (optional), and the content of your message. We also collect standard server logs (IP address, browser type, pages visited) for security and analytics purposes.
3. How We Use Your Information
We use the information you provide solely to respond to your enquiry, schedule consultations, and provide the services you request. We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Data Storage
Contact and consultation requests are processed through trusted third-party services used to manage enquiries and scheduling. We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
5. Cookies
Our website does not currently use tracking or advertising cookies. We may use essential session cookies to ensure the site functions correctly. You can disable cookies in your browser settings, although this may affect site functionality.
6. Third-Party Services
We may use third-party services such as Plausible Analytics to understand anonymised website usage. These services may collect aggregated usage data. We do not grant them access to personally identifiable information beyond what is necessary for the service.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at Ahmed.elhajj@focusaiservices.com. We will respond within 30 days.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at: Ahmed.elhajj@focusaiservices.com or via WhatsApp at +966 53 194 0439.