WhatsApp ordering and service for a multi-branch restaurant group
WhatsApp AI automation and CRM integration for a multi-branch Saudi restaurant group.
What this produces
- Routine orders and questions handled inside WhatsApp
- Branch-level routing so the right kitchen sees the order
- Handover to a person the moment it is needed
- Order history connected to the customer record
The Challenge
A restaurant group operating 5 branches in Riyadh was managing orders, reservations, and customer service across 3 separate WhatsApp numbers, Instagram DMs, and phone calls. Staff were spending hours daily on repetitive order confirmations, delivery status updates, and table booking management. Peak-hour capacity was constrained by manual coordination.
Our Approach
Channel Consolidation
We consolidate all inbound channels into a single WhatsApp Business API account with a shared team inbox — giving managers full visibility across all branches.
AI Order & Booking Bot
We deploy a bilingual AI bot that handles menu enquiries, table reservations, takeaway orders, and delivery status checks — 24/7 without human involvement for routine requests.
Kitchen & POS Integration
We connect the bot's order output to the existing POS system (Foodics or similar) so confirmed orders flow directly to the kitchen without re-entry.
Customer Loyalty Automation
We set up automated post-visit follow-ups, birthday offers, and loyalty reward notifications — turning one-time diners into repeat customers.
Technologies & Services
Facing a similar challenge?
Let's talk about how we can apply this approach to your business.