Appointment and reminder automation for a multi-specialty clinic
Patient journey automation for a multi-specialty medical clinic in the Eastern Province.
What this produces
- Confirmations and reminders sent without front-desk effort
- Routine enquiries answered outside clinic hours
- Rescheduling handled in the patient's own thread
- Front-desk time returned to the patient in the room
The Challenge
A private medical clinic with 4 specialist doctors was experiencing a 35% no-show rate. Appointment reminders were manual, rescheduling was done entirely by phone, and the admin team was spending 3+ hours daily on appointment management instead of patient care.
Our Approach
Booking System Audit
We review the existing booking and patient management system, map all friction points, and identify where automation will have the highest impact.
Automated Reminders & Confirmations
We build a WhatsApp-first reminder flow that sends confirmations at booking, a 48h reminder, and a 2h reminder — each with a one-tap confirmation or rescheduling option in Arabic.
AI Triage Chatbot
We deploy a bilingual AI chatbot that handles common patient enquiries (clinic hours, doctor availability, directions, insurance questions) — freeing admin staff for complex tasks.
Outcome Dashboard
We build a simple daily dashboard tracking no-show rates, booking volume, and chatbot resolution rates so the clinic manager can monitor impact in real time.
Technologies & Services
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